A Darlington woman has worked hard to acquire the qualifications she needs for her next job, following the completion of two apprenticeships with her current employer.
With the support of skills and training specialists Ingeus, 24-year-old Caitlin Longstaff has successfully gained Level 2 NVQ qualifications in Business Administration and Customer Service. The first apprenticeship lasted a year, but she then completed her second five months ahead of time so that, with the blessing of her boss, she can start her new job with a major pensions administrator.
Caitlin credits her employer, A Way Out, with giving her the grounding she needed to progress. The Stockton-on-Tees registered charity supports vulnerable women, children and families, and Caitlin has been on the front line, welcoming visitors and pointing users of the much-needed service towards the best support.
“It’s been an absolute joy to be part of A Way Out and assist those who really need us,” said Caitlin. “Alongside my daily job of working with vulnerable people, I have completed my apprenticeships with the help of my Ingeus advisor Wendy Noble. I am also proud of my colleagues here for all the encouragement they have given me.
“I needed both my NVQs before I could apply for my new job, and so they are the passport to me moving on and grasping new opportunities. I knew I faced personal challenges when I started my first apprenticeship but with the support of Ingeus I soon settled down and enjoyed the mix of working, earning and studying. I’ve learnt a lot, and it’s now time to progress, personally and in my career.”
In her new job, Caitlin will be making full use of the qualifications she has earned by dealing with pensions enquiries and using her customer service skills to make sure enquiries are dealt with in the most appropriate way.
Wendy added, “Caitlin is one of our best advocates for how an apprenticeship can be exactly the right thing for many people. She’s used the opportunity to her advantage and, through it and her experiences here at A Way Out, has transformed into a confident and capable person ready to make the next move. She has worked hard, but has always remained focused on the end goal of gaining NVQ qualifications, and they’re now about to help her move on to new challenges. We wish her the very best of luck.”
“Without Ingeus I wouldn’t have been able to complete these essential qualifications so that I could apply for this exciting new opportunity,” said Caitlin. “My tutor Wendy Noble has been amazing and her support and confidence in me has, without a doubt, been a big factor in me being able to finish the qualifications. I wholeheartedly recommend Ingeus whenever I hear people talking about going down the apprenticeship route. Thank you Ingeus!”
For more information about apprenticeships and how they might work for you, please go to http://www.ingeus.co.uk/training