Information for JCP Work Coaches

Helping your clients get back to work

The Job Entry Targeted Support (JETS) programme is the Department for Work and Pensions’ employability programme in response to COVID-19. Delivered in North West England by Ingeus, JETS provides fast-paced continuous support to participants for a maximum of six months, with an aim to support people back into work quickly.

A key element to JETS is its localised approach, offering sector based support and skills development. Like you, we are helping people back into employment and can provide your eligible clients access to a range of specialist support services to ensure that they are equipped to gain sustainable employment.   

Who can join JETS?

To be eligible for support from JETS, your clients must be:

  • Working age (18+) jobseekers motivated to find work immediately.
  • Unemployed people who have been receiving benefits (UC Intensive Work Search Regime (IWSR) or new-style Jobseeker’s Allowance) for at least 13 weeks.
  • People who would benefit from light-touch employability support including CV writing, job searching, interview technique, reviewing transferable skills, and confidence building.

What does JETS offer job seekers in the North West?

The JETS team know that everyone is different. So we deliver a tailored approach and a personalised support package with a variety of tailored services that meet each participant’s distinct needs. This can include: 

  • Online learning: Access to thousands of free, online resources to enhance employability skills and aid job searching. Modules include personality assessments, job search techniques, building confidence and resilience, CV builder and checker, interview simulator, money management and more.
  • Improved mental wellbeing: Mental health support for participants with low level anxiety, depression, or stress.
  • Online support: An accessible digital service allowing participants to do things their way; from attending appointments via video conferencing to registering for online courses.
  • Local community links: Established networks of specialist partners working together to break down each individual’s barriers to employment.
  • Employer relationships: Sourcing suitable vacancies with local and national recruiting employers. Emphasis is placed on local growth sectors and working with the individual to find a job that works for them. If self-employment is of interest, expert advice can also be provided.
  • Making the move back into work: Supporting participants every step of the way. Helping them to find a job and successfully sustain it.

Each participant will have a dedicated Employment Coach who will work closely with the participant to support their return to work and appointments can be delivered online, over the phone or in-person to suit each individual participant’s needs.

The JETS referral process


Tell your customer about the JETS Programme and explain how it can support them in returning to work


Encourage them to read through the participant information or visit our website for more information


Refer your customer by following the process outlined by your manager

10,323 people in North West England have started work thanks to JETS

Working in partnership

Job Entry Targeted Support is delivered in the North West by Ingeus alongside Seetec Pluss and Halton Borough Council. It is funded by the Department for Work and Pensions and co-financed by the European Social Fund