Contact us

Christmas and New Year hours

During the festive period, our phonelines will be open as follows:

• 23rd December: 8am - 6pm
• 24th December: 8am - 4pm
• 25th - 29th December: Closed
• 30th December: 9am - 4pm
• 31st December: 9am - 4pm
• 1st January: Closed
• 2nd January: 8am - 6pm
• 3rd January: 8am - 6pm

Call us 

The best way to contact us is through our enquiry form. If you would prefer to speak to someone, you can contact us on 0207 265 3000 between 8am to 6pm, Monday to Friday. If you want to contact us about your programme, please ring your local centre team.

British Sign Language Services

If you are a British Sign Language (BSL) user, you can contact us using InterpretersLive! This service enables access to on demand and pre-booked, qualified NRCPD British Sign Language interpreters, 24 hours a day, 365 a year. Find out more.

Write to us

You can write to us at our head office: Ingeus UK, Second Floor, 66-68 East Smithfield, Royal Pharmaceutical Building, London, E1W 1AW.

Recruitment and careers 

If your enquiry is regarding an application to an Ingeus vacancy, please email careers@ingeus.co.uk 

Media enquiries 

Please email mediaenquiries@ingeus.co.uk

Make a complaint

We aim to give you the best possible service, and we’re sorry if you’re not happy. Our complaints process means we will work with you to find out what happened and resolve your issue as quickly as possible. If you don’t want to register a complaint and would prefer to leave feedback, please get in touch using our contact us form.

You can make a complaint by:     

• Using the contact form and selecting ‘feedback’     
• Emailing us at feedback@ingeus.co.uk     
• Writing to us at: Customer Services, Ingeus UK, Second Floor, 66-68 East Smithfield, Royal Pharmaceutical Building, London, E1W 1AW

You can view our Complaints and Feedback Procedure here.

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