News

‘One Referral Hub’ pilot service launched for Commissioned Rehabilitative Services in South Central

8 Aug 2025

The South Central region for Commissioned Rehabilitative Services (CRS) is the first area in the UK to deliver the One Referral Hub.

The One Referral Hub was created by the Probation Service as part of their Community Integration team and is a single point of access for probation practitioners to request a CRS referral into support services for people on probation, including the Prison Offender Manager and the Custody Offender Manager. 

Ingeus delivers CRS referrals for accommodation, personal wellbeing, finance benefit and depth, and drug and dependency. The One Referral Hub service brings together the support services together in one place and streamlines the service delivery and ensures the full information and risk are on the CRS referral forms in their prospective areas.

The team at the hub complete the referral on behalf of the probation practitioner, and act as a liaison with the probation officer, Ingeus’ business support team and accommodation advisor. 

The One Referral Hub in the South Central region currently covers twelve probations offices, with additional offices in Southampton, Portsmouth and Isle of Wight joining from the end of July/August.

The pilot service has demonstrated strong early success, with CSR referrals rising by 162% within the first few weeks of the hub’s launch. Feedback from both probation practitioners and service users has been very positive, evidencing the hub’s immediate impact and value.

Faye Williamson, Ingeus Contracts and Partnerships Manager, said: "The success of the One Referral Hub has not only increased the efficiency and speed of referrals, but also strengthened partnerships within the local region, enhancing the overall support services for those in need."

Following the success of the current pilot in South Central region, it will be rolled out nationwide across the UK later this year.

Find out more about Ingeus’ Justice services here.