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WELCOME TO THE RESTART SCHEME
Ingeus and partners will be delivering the Restart Scheme across Central & West London on behalf of the Department for Work and Pensions. The Restart Scheme is a government scheme providing up to 18 months of enhanced support to help you find a job in your local area. It is designed to break down any employment barriers that could be holding you back from finding work.
We recognise that your journey and needs are unique to you, and we tailor the Restart Scheme to you as an individual. The aim is to help you find secure and sustainable work as soon as possible. We will support you to take steps to make a positive change in your life and reach your goals.
Our expert team of Advisors and Employment Specialists are here to help build your confidence, wellbeing, skills and motivation so that you’re ready to move forward and succeed.
SUPPORT
You will be matched with a dedicated Restart Scheme Advisor who will support you on your re-employment journey. We have a wide range of services and resources available to you, and your Advisor can work with you to identify the most valuable elements for reaching your goals. You will have appointments with your Advisor every two weeks, to stay in touch and check on progress.
COLLABORATION
We’re here for you. Working together with your Restart Advisor is the best way to get what you need out of the programme. Open and honest communication – in both directions – will enable us to provide you the right support, agree actions and find the best opportunities.
FEEDBACK
We are committed to providing you with the best possible service, and we want to know how we can improve, or what we’re doing well. We welcome all suggestions and comments; if you think something could be improved, let us know and you’ll be helping create better support for future Restart Scheme participants.
Together, let’s make your time on the Restart Scheme count!
YOUR RESTART ADVISOR
You will have a dedicated Restart Advisor who will be your single point of contact during your time on the Restart Scheme.
They will spend time with you to understand your circumstances, your skills and any concerns you may have. They will work with you to
develop a personalised plan of action to help get secure employment. They will meet with you regularly to stay in touch and provide you with
the support you need to progress. Being out of work can be a challenging time and that’s why your Restart Advisor will help you
access the specialist support you need to get you back into work.
There’s a job out there for you. Let’s go find it together!
HOW TO CONTACT YOUR RESTART ADVISOR
Your Advisor will be your main point of contact with the Restart Scheme and will support you in your journey back to work.
While you’ll have regular appointments, you may also want to contact them at other times to discuss your progress and actions you’d like to take. We’ve made it easy for you to do this, so you can get the support you need, when you need it.
During your Initial Appointment you will be provided with contact details for your Restart Advisor and local centre.
If you are unable to reach your Restart Advisor or local centre and have an urgent enquiry, please contact our Engagement Team.
By telephone
By email
RestartEngagementTeamCWL@ingeus.co.uk
ABOUT INGEUS
Ingeus delivers services to help people improve their employment,skills, health and wellbeing. Our mission is to enable better lives.
We work with government, supply chain partners, employers and community organisations, and have been delivering trusted and tailored solutions for customers across the UK since 1997.
Our values are at the heart of everything we do, the way we approach our work is what sets us apart.
For more information click here.
ABOUT OUR PARTNERS
Ingeus are working with the following partners to deliver the Restart Scheme in Central & West London.
GET SET UK
Get Set UK delivers mainstream programmes on behalf of the Department for Work and Pensions and local authorities. Providing help to local residents including the recently unemployed, people with poor health, and older workers, they specialise in delivering employability and skills support.
SEETEC PLUSS
Seetec Pluss is an established provider of programmes to help unemployed adults to reskill and find work or self-employment. They are experts in helping people with health conditions and disabilities and is at the forefront of the Disability Confident movement, engaging employers who are sympathetic to the needs of disadvantaged jobseekers.
TWIN TRAINING
Twin is a 25 years-established provider of Government-funded courses in welfare-to-work, education and training and has supported a wide range of customers. Partnership, performance and passion have long been cornerstones of Twin success. They also provide travel and education experiences for students of varying ages from up to 90 different countries.
GROUNDWORK
Groundwork creates and delivers services to meet the needs of London and Londoners. Their priorities are to improve the prospects of participants, and promote and create better greener living and working spaces. Groundwork increase employability, improve health and wellbeing and support people to become actively involved in the way decisions are made about services in their local area.
AN OVERVIEW OF THE PROGRAMME
Following the initial face to face meeting, you will have regular and meaningful contact with your Restart Advisor.
1. ASSESSMENT
Our first joint task will be to rate your confidence to find and start work. Your Restart Advisor will discuss and capture your current circumstances. This will accurately identify your strengths, needs and areas of focus aligned to Ingeus’ progression framework: My Life, My Skills, My Work, & My Aspirations.
2. GOAL SETTING
Following your assessment, you will review and rate your areas of focus to finding and securing work. With your Restart Advisor, you will agree realistic goals to address these areas during your time on the Restart Scheme.
3. ACTION PLANNING
With your goals set, together with your Restart Advisor you will agree actions and interventions to support you to become job ready to secure suitable and sustainable work.
4. AGREED ACTIVITIES
Your Action Plan will record your agreed activities, actions, and interviews that you will attend or access digitally and/or in person. These will be pre-booked and may be delivered by Ingeus or one of our local Restart Scheme Performance Fund Partners.
5. PROGRESSION & SUPPORT
Your Restart Scheme Advisor will invite you to a regular appointment to review your Action Plan, capture progress of your activities and goals, and agree further support.
6. IN-WORK SUPPORT
Once you have secured a job, you will continue to have access to your portal for ongoing learning and support, and your Restart Advisor will still be on hand to help you settle into your role.
7. FEEDBACK
During your time on the Restart Scheme we will ask for your feedback on the appointments and activities you attend and complete. Every three months an independent organisation will contact a random sample of participants to conduct a Customer Satisfaction Survey on behalf of the Department for Work and Pensions.
SUPPORT AVAILABLE TO YOU
The support you will receive depends on your individual needs and circumstances. Your Restart Advisor will talk you through the range of support available and agree with you an action plan to provide you with the specific support you need.
RESTART SCHEME OFFERS YOU
IT CAN HELP YOU WITH
Together with your Restart Advisor, our dedicated Restart Scheme team are here to help you. They include:
YOUR RESTART SCHEME PORTAL
You will be offered access to a dedicated Restart Scheme portal. This provides you with digital access to your appointments, Action Plan, and two-way messaging with your Restart Advisor, as well as a huge range of support tools.
You can log on to your portal on a laptop, computer, tablet, or your smartphone at any time.
EMPLOYER SERVICES
As part of the Restart Scheme, you will get access to job opportunities that would not otherwise be available to you. Our expert Employer Services Team work with employers across the country to secure exclusive vacancies for Restart Scheme participants.
LOCAL EMPLOYERS > LOCAL VACANCIES > LOCAL KNOWLEDGE
Our team of sector and occupational experts work with local, regional and national employers to access a wide range of job opportunities just for you. They offer:
PRIVACY NOTICE
ingeus UK Limited is committed to protecting your privacy. Please read our privacy notice to find out how we process your personal information.
CONSENT TO SHARE
Department for Work and Pensions Fair Processing Notice
We, the Department for Work and Pensions (DWP), need to record and share information about your employment activity. The information shared will be between DWP, employers and our contracted service providers. This information will be used by DWP (and, where relevant, those contracted to provide auditing services to DWP):
to validate and audit payment claims from employers and service providers, for the running of the
Restart Scheme; and
On-programme Support
Sending your CV and application forms.
To support you into employment we may need to send your CV and/or application forms via email to employers or to your own email account.
We may also share your contact details with external providers in order that they can directly speak to you about specific services that they are delivering as part of the Restart Scheme. Your Restart Advisor will always discuss these opportunities with you prior to sharing any personal data and gain your consent.
COMPLAINTS
We are committed to providing a high-quality service to all our participants.
All complaints will be handled in the strictest of confidence.
If there are instances where you are not satisfied with the service we have provided and you wish to discuss any issues or concerns, you can follow our Complaints process as follows.
Please speak to your Restart Advisor in the first instance. You can also speak with the local team’s Manager if you do not reach a satisfactory outcome with your Restart Advisor.
Where a satisfactory outcome cannot be reached with the Manager, your complaint will be escalated to the Ingeus Complaints Team. Please ask your Restart Advisor or the Office Manager for a copy of our feedback and complaints form. You can submit your completed form to the Complaints Team by email feedback@ingeus.co.uk or at the following address:
Customer Services
Ingeus UK
Livery Place
35 Livery St
Birmingham
B3 2PB
Please keep a copy of your form for your records.
You will receive acknowledgement of your complaint within three days of us receiving your complaint.
The Complaints Team will send you a detailed written response to your complaint, including suggestions
for resolving the matter, within 10 working days of the acknowledgement of your complaint.
If you feel that your issue has not been resolved to your satisfaction by the Complaints Team, please contact the team within 21 days. If we have not heard anything within two months of the date on this letter, we will consider the matter to be closed.
If you are not satisfied with the resolution by the Complaints Team, you have the option to contact the Independent Case Examiner at Independent Case Examiner - GOV.UK (www.gov.uk).
LOCATIONS
ingeus UK Limited is committed to protecting your privacy. Please read our privacy notice to find out how we process your personal information.
INGEUS CENTRES
SUPPLY CHAIN PARTNER CENTRES
TAX AND NATIONAL INSURANCE
Ingeus may at its discretion provide you with financial support once you enter into employment. Once you have entered into employment, you must report any expenses paid for by Ingeus to HMRC in line with your tax and National Insurance obligations – we cannot do this on your behalf. Failure to account for Tax and NICs that are due on payments may be subject to penalties in accordance with current HMRC regulations, so it is important that you report this.
TRAVEL AND CHILDCARE EXPENSES
When you are invited to a face-to-face appointment, activity or job interview, your travel or care costs will be reimbursed.
TRAVELLING TO APPOINTMENTS
TRAVELLING TO EMPLOYER INTERVIEWS
CHILDCARE EXPENSES
REPLACEMENT CARE EXPENSES
Ingeus actively promote the access to funding for travel, childcare and other expenses to you throughout your time on the Restart Scheme.
JOINT PLEDGE: Our mutual agreement
Our commitment to you, and what we ask in return.
WE WILL PROVIDE YOU WITH
WHAT WE WILL DO FOR YOU
WHAT WE ASK IN RETURN
PROTECTING YOUR PRIVACY
We use your information to help you find suitable work, and in doing so, may share some of your information with external partners where appropriate. We comply with the GDPR and Data Protection Act 2018 and handle personal data properly. You can find more information about your rights on the Information Commissioner’s website at www.ico.gov.uk.
EQUALITY AND DIVERSITY
We ensure that our services can be accessed by everyone and that they are free from prejudice and discrimination. We are committed to creating and maintaining a culture where differences are recognised, respected and valued, and to ensuring all our staff and clients are motivated and treated fairly. We also aim to prepare you for working in a diverse workforce. We comply with the Equality Act 2010.
Our pledge to you:
SAFEGUARDING
We aim to provide a safe, supportive and welcoming environment for participants, their children, staff and partners. If you have any issues we can help with in terms of your physical and/ or mental wellbeing, you can speak to someone privately.
Our pledge to you:
ACCEPTABLE BEHAVIOUR
What we ask from you:
HEALTH & SAFETY
What we ask from you:
What we will do for you:
MANDATION
Our focus will be to engage and encourage you to attend appointments and activities. We will discuss and arrange all appointments and activities together. Should you fail to attend appointments or activities that have been set for you without good reason future appointments may be subject to Mandation. Your Restart Advisor will share this information with your Jobcentre Plus (JCP) Work Coach. If you continue to miss appointments without good reason, JCP may apply a sanction. A sanction is a financial reduction that is imposed on a Universal Credit or income based Jobseekers Allowance claimant who doesn’t comply with their requirements without good reason.
Good communication is essential to make the most of your time on the Restart Scheme.
WHISTLEBLOWING
Whistleblowing relates to ‘wrongdoing’ by Ingeus, its supply chain partners or its employees. Whistleblowing is a report made in the public interest by someone who has a reasonable belief that any of the following are being, has been, or is likely to be, committed:
If you believe any of the above have taken place, please report it directly to our Public Disclosure Coordinator through https://ingeus-uk.whispli.com/lp/speakup
FEEDBACK
Please let us know what we are doing well and what we could improve to make your Restart Scheme experience as successful as possible. Use the online feedback options, ask for a feedback card, and complete the participant surveys sent to you by Ingeus, one of our partners, or an independent organisation on behalf of DWP.
Our pledge to you:
JOINT PLEDGE:
Declaration
To ensure you get the most out of the service, it is important that the pledges listed above are adhered to by both parties.
In your printed handbook, please sign, date and print your name in the provided boxes to acknowledge that you have read and understood:
RESTART SCHEME TRAVEL AND CARE EXPENSES
In your printed handbook, please sign to confirm your Restart Advisor has made you aware you can claim Travel and Care expenses and that you are aware of your Tax and National Insurance obligations once you have started in work. You understand and agree that you are required to discuss and agree funding in advance of any claim and provide evidence.
CONSENT TO SHARE
Department for Work and Pensions Fair Processing Notice and On-programme support. Please sign to confirm that you consent to Ingeus and our Delivery Partners sending your CV and application forms via email to necessary recipients (including employers) in order to support you into employment.
Disclaimer
Ingeus is commissioned by DWP to deliver the Restart scheme. We support participants to access vacancies and obtain work but we are not an employment agency. Employers do not pay us fees for any participant they recruit. Employers and their recruiting managers decide whether to offer to employ or employ participants, not Ingeus. Any resulting employment contract will be entered into directly between the employer and the participant, to the exclusion of Ingeus.
REMEMBER, YOU CAN CONTACT US AT ANY TIME.
Local Telephone: 020 3438 8999
Freephone: 0800 024 9003
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