Case Study

Cristian’s strategy pays off

17 Feb. 2026

Cristian’s technical and leadership skills were invaluable when he joined the Ingeus iDigital function in 2021. Managing a large team responsible for supporting the IT functionality of thousands of colleagues predominantly working from home due to the pandemic, he spent 18 months as a Service Delivery Manager, streamlining and standardising the work of his busy team. 

When the opportunity arose to progress, Cristian eagerly, but unsuccessfully, applied for a promotion – a setback set to shape both his personal and professional development. 

“My skills were seen as too tactical at that point,” explains Cristian. “I didn’t have the strategic overview to steer and manage our future technological direction – a critical role in a large and complex organisation like Ingeus. 

“It was difficult not to get the promotion, but when my manager suggested an apprenticeship, I could see a structured route towards it.” 

Cristian embarked on a Level 7 Diploma in Leadership and Strategic Management – the equivalent of a Master's degree. Running for 14 months, the qualification involved online learning, exams and an assessment, funded by Ingeus and with a day a week released from work for studying. 

Applying the same discipline that sees him weight training at 5am each morning and following a strict no-carb diet, Cristian juggled work and a busy family life with his studies. He aced the course, gaining a Distinction. 

“I’m so proud that I’ve done it,” adds Cristian, who is 39 and lives in Worcestershire with his wife, two daughters, and two dogs. “It was tough to juggle at times but from this experience I’ve gained learning I can apply both to work and wider life.” 

Cristian was formally appointed as the Head of Digital Delivery in August 2025 and now formulates Ingeus’ delivery capability strategy. He leads a project management team and has established senior forums and a delivery function to plan and fully utilise Ingeus’ digital resources. 

“The people at Ingeus have definitely shaped my growth and progression,” Cristian concludes. “The advice, support and flexibility I’ve been given has made a massive difference and enabled me to reach a position I wasn’t ready for two years ago. The power of many is strong at Ingeus; like-minded people working together to Enable Better Lives – including mine.” 

Since speaking with Cristian he has taken another leap in his career to Head of IT Operations for Ingeus UK and Europe! This new opportunity enables Cristian to unite his digital experience, leadership learning, and operational focus to drive impactful technology across the UK and Europe.   

Cristian adds “This transition marks an important pivot in my career after an incredibly rewarding period as Head of Digital Delivery in 2025. I’m grateful for the trust the organisation has placed in me, and I’m energised by the journey ahead, one where digital solutions, operational excellence, and human impact come together.