From caregiver to IT professional
7 Apr 2025
As a carer for both her mother and her children, combined with a long period out of work, finding a job seemed like an impossible task for 47-year-old Shamah. The recent loss of her grandmother added to her grief, leaving her feeling deeply demoralised.
When Shamah joined the Work and Health Programme Pioneer, delivered by Ingeus in Birmingham and Solihull as delivery partner for prime provider Shaw Trust, she was facing significant challenges.
Pioneer offers participants dedicated employment support with specialist one-to-one support. Juliet, Shamah’s Employment Specialist, stepped in to provide the support Shamah needed. Recognising Shamah's strong interest in IT, Juliet tailored her approach to boost Shamah's confidence and provide personalised guidance.
Through one-on-one sessions and access to career and vocational resources, Juliet helped Shamah navigate her way back into the workforce.
Understanding Shamah's need for flexible hours, Juliet focused on job carving — customising roles to fit Shamah's skills and availability. This approach paid off. In just 47 days, Shamah secured a position as a Translator. The role offered the flexibility and engagement she desired, marking a significant milestone in her journey.
Juliet's support didn't end there. She continued to provide tailored in-work guidance, helping Shamah manage her job priorities effectively. Recognising Shamah's long-term career goals, Juliet enrolled her in an IT course to enhance her technology qualifications which will be completed in June 2025. Additionally, Juliet procured a laptop for Shamah to use at home, further supporting her development.
Reflecting on her experience, Shamah shared, "The support I've received throughout this journey has been invaluable. I’m now able to work and train while caring for my family, and I’m excited about my future in IT."
Shamah's story is a testament to the power of personalised, work-first support and the positive impact it can have on helping people to realise their potential. With the right guidance and resources, she has transformed her life and is now on a path to a promising future in IT.
.png?width=1709&height=843&ext=.png)
.png?width=1165&height=190&ext=.png){kind=spacer}
.png?width=2481&height=1755&ext=.png){kind=logo}
Contact Us
