Case Study

Jack’s building a new career

14 Jul 2025

Twenty-two-year-old Jack is cementing his career after finding a much longed-for job in the construction industry. Thanks to Ingeus’ Restart Scheme, not only is Jack’s difficult search for work over, but he’s in a role he loves and has turned his pre-job challenges around. 

Unemployed and homeless, Jack, from Rochdale, was struggling to find a job. It was only after being referred to the Restart Scheme by his local Jobcentre Plus that he found the support he needed. His search was made even more difficult because of his stammer, a condition impeding communication with potential employers. With support and encouragement from his Restart Adviser Adam and Employer Account Manager Helen, Jack soon overcame his barriers to employment. 

“I was applying for jobs on a daily basis,” explains Jack, who was unemployed for almost two years. “But it was only with the Restart Scheme’s support that I started to make progress. I was learning all the way through and was getting positive feedback from potential employers.” 

Adam and Helen developed a tailored programme to meet Jack’s needs. Adam ran 1:1 coaching sessions to boost Jack’s confidence, while group workshops addressed employability skills, such as CV writing and digital skills.  

Jack recalls, “It’s fair to say that the Restart Scheme changed my life. I was homeless and out of work, but after just six months with the programme my life was turned around. I needed help with everything – I had a lot of growing up to do and wasn’t in a good state of mind. Slowly but surely Adam and Helen helped me to get back on my feet.” 

Adam and Helen also supported Jack to enrol on a course to obtain a Construction Skills Certification Scheme (CSCS) card, a crucial requirement for working in the construction industry. With their guidance and encouragement, alongside his own hard work, Jack passed the CSCS test and was in a stronger position to secure a construction role. 

“Jack’s determination and resilience have been truly inspiring,” says Adam. “By helping him recognise his strengths and abilities, he’s grown more self-assured, ready to take on new opportunities. Seeing him achieve a role in the construction industry is the ultimate testament to his hard work and progress.” 

Helen adds, “From the moment I met Jack, I knew he was keen to work – what he needed was someone to believe in him and help him believe in himself. It was then about finding the right role for him. After he completed his CSCS training, I found Jack an employer who recognises his potential and will provide Jack with the opportunity he deserves.” 

Now working as a labourer for a construction firm, Jack says he couldn’t be happier. While he has no intention of moving jobs, he’s also grateful to the Restart Scheme for equipping him with employability skills for the future. 

Commissioned by the Department for Work and Pensions, Ingeus is the lead provider of the Restart Scheme in Greater Manchester and Central and West London. It also partners with Serco, to support the Restart Scheme in Central West Midlands. 

https://ingeus.com/uk/what-we-do/employability/restart-scheme