Ingeus Privacy Policy

Ingeus Privacy Policy

This privacy notice will be reviewed as required, but at least annually, to ensure we keep you up to date about what we are doing with your personal information and any changes in processing. This privacy notice was last updated on 6th March 2023.

When you use the services of Ingeus UK, you may provide us with Personal Data so that we can administer your interaction with us in the best possible way making sure that we treat your information with the appropriate security, ensuring that whatever information you provide us with, is safe.

We always want to make sure that we as an organisation, are as transparent as possible. However, if you do have any questions, please don’t hesitate by contacting us: 

  • by email: 
  • or by post to this address: 
    The Data Protection Officer
    Ingeus UK
    Second Floor
    66-68 East Smithfield
    Royal Pharmaceutical Building
    E1W 1AW  

Who are we?

Ingeus UK is all about people. We deliver services that make a positive, lasting difference to people's lives, including employment and health programmes, services for young people, training and skills support, and support for people in the justice system. In 2019, Ingeus became part of the APM Group, the international human services provider, where we join our shared mission to enable better lives.

How do we collect your information?

There are many ways that we at Ingeus UK collect your personal details. This will differ depending on what part of the business you are interacting with. For more detailed notes on how your Personal Data is collected, please click on the Privacy Notice that is relevant to you below.

What Personal Data do we collect from you?

We collect different types of personal data from you depending on which part of the business you are interacting with. We only ever collect as much data as we need to in order to meet the requirements of the commissioner or agency funding the programme that we are providing to you. If you would like to know exactly what Personal Data we collect, please click the link to your specific Privacy Notice below. 

What we use your information for

We use the information you provide to us in the following ways:

  • We collect and use your information because in order to get funding to allow us to provide services to you, we have to submit it to commissioners or funding agencies.
  • We use it to provide the vital services you expect and need from us.
  • We use it to track your progress with us and we then report that progress onwards.
  • In order improve our services; we may use your information in items such as surveys.
  • We may share your information with third parties that we engage to help us provide our services. For example, to register you with an awarding organisation which allows us to award you with a qualification on successful completion of your programme.

What is the Lawful Basis for processing your Personal Data?

The law on data protection sets out a number of different reasons for which businesses may collect and process your personal data:

1.    To Meet Contractual Obligations

We are required by commissioners, government agencies and other training providers that fund our services to collect your personal data. These include, but are not limited to: 

  • Education and Skills Funding Agency – apprenticeships, classroom-based courses, Nu-futures, Study Programmes  
  • Ministry of Justice – CFO3 programme 
  • National Citizenship Service Trust 
  • Department of Work and Pensions – Employability programmes 

2.    To Meet Legal Obligations

In some circumstances we are required to pass on details to law enforcement of people who are involved in certain kinds of illegal or criminal activity. This includes disclosure under the requirements of Prevent and Safeguarding legislation. 

3.    Legitimate interest

In order for us to provide the services you are expecting from us, we need your data to allow us to run our business effectively. 

For example:

  • We will use your personal data to stay in contact with you whilst you are participating in our programmes. 
  • We will use your personal data to check on your previous qualifications prior to you starting a government funded training course such as an apprenticeship. 
  • We will use your personal data to register you with a qualification awarding organisation 
  • We will use your personal data to track your progress through your programme

How long is your information kept by Ingeus UK?

We regularly review how long we keep your Personal Data; however, we do have certain legal obligations to retain some types of information for specific periods of time. We only hold on to Personal Data for as long as is necessary in order to process it for the relevant activity, or for as long as is set out in any relevant contract or agreement you hold with us.

Who has access to your Personal Data?

We submit your data to commissioners or funding agencies such as the Education and Skills Funding Agency; National Citizenship Service; Department of Work and Pensions; Awarding organisations such as City and Guilds, BIIAB, CACHE. 

Third Party Providers

On occasion, we make some Personal Data available to third party organisations to ensure that the services you expect delivered by Ingeus UK continue to be provided at the level you have come to expect. We make certain any third-party organisation has agreed to process any Ingeus UK-controlled Personal Data according to all Data Protection Legislation and we also ensure that a Data Sharing Agreement is in place. 

Marketing and Communications

The Ingeus UK marketing department delivers activities that are designed to promote and communicate updates about events and news from Ingeus UK that may be of interest to you. We use our websites, social media accounts (listed below) and other channels such as email, for example, to carry out our marketing duties. We may ask for your consent to opt in to receive marketing communications. 

If you wish to give your personal information via our website, those places and the Personal Data that is captured at these points are listed below:

Contact us form

  • Address or location
  • First name 
  • Last name 
  • Phone number 
  • Email address 
  • Your Message 

In order for us to respond to you, we must capture your name, contact information and region to know either which programme you are enquiring about or which one we could suggest to you if we need to.

Employer Services contact form

  • What services are you interested in? 
  • Where is your company based? 
  • What is your full name? 
  • Your email address 
  • Your phone number 
  • Your Message

We capture the service you are interested in and you organisation location to make sure we direct your inquiry to the correct contact and to identify what service options we have available for you. in order to respond to you, we must capture your name and contact information  


  • Your name 
  • Your email address

This Personal Data is captured by us as it is the minimum we need in order to send you a copy of our electronic newsletter. 

If you would like further information, you can contact us at the details laid out in this privacy notice.

Social Media

Ingeus uses social media to interact with you. We use Facebook, Twitter, LinkedIn, YouTube, TikTok and Instagram. It is possible to contact us directly on some of our platforms, however, we do not collect any personal data collected via LinkedIn. Any data that is collected, is controlled by the platform itself. As a result of this, we recommend that you familiarise yourself with their Privacy Notices. They can be found on their websites.         

Your Rights

The right to Information Access

You have the right to access the information about you that Ingeus UK holds about you. Should you wish to contact us about this, then please contact us at

The right to Data Portability

You have the right to move, copy or transfer the Personal Data we hold from one IT environment to another in a safe and secure manner. Please be aware, this only relates to electronic information and not paper files.

The right to Rectification

You have the right to correct any personal information that we hold that may be incorrect. To ensure that the information we hold about you is always as accurate as possible, please get in touch.

The right to Object to Processing

This right allows to you to stop Ingeus UK using your Personal Data at any time for purposes such as direct marketing. Please note, there are exceptions to this right. For further information, please contact us at 

The right to Erasure (Right To Be Forgotten)

You can use this right in certain circumstances, to ask us to erase any personal data that Ingeus UK holds about you. 

You can exercise this right if: 

  • we no longer need your data for the reasons we captured it (we will make you aware of the issues that may arise from using this right).
  • you have withdrawn your consent for Ingeus UK to use your Personal Data
  • you have objected to your Personal Data being used for any kind of direct marketing

You can make a request to erase your data verbally or in writing. 

The right to Restriction of Processing

You have the right to restrict the processing of your Personal Data. This means you can limit the way we at Ingeus UK process your information in certain circumstances. 

Links to Other Ingeus UK Privacy Notices






For information of the data that we hold on historic and legacy contracts that we have delivered (i.e. those not listed above) please contact the Data Protection Officer by email: