Case Study

Proud to be straightening each other’s crowns

15 Apr 2025

Lyndsey’s ‘you don’t know until you try’ approach to life has seen her run her own successful business, study for a joint honours degree as a mature student, and help run a community choir. In 2021, that same attitude led her into a career at Ingeus and, she says, a period of fulfilment, belief and encouragement that she’d never felt before. 

Back then, struggling with her mental health and career path, Lyndsey, who is now 46, had referred herself for support from the NHS Talking Therapies service in Derby. Part of the service includes Ingeus providing affiliated employability advice as people work through anxiety, stress, or depression.  

Lyndsey began to chart the decline of her award- winning career as a weight loss group leader, her imposter syndrome when subsequently studying for a degree, and the pressures of Covid on her home and work life. Emerging from that ‘really dark place’, Lyndsey’s advisor sent her a vacancy link for the Employment Advisors in Talking Therapies team and, when she least expected it, she found her fit.      

Commencing as an Employment Advisor, Lyndsey recalls: “It was the most comprehensive induction I’ve ever had in a job. I felt supported from the start and, having benefitted from the service myself, could closely relate to the work. My roles have always been about making a difference to people’s lives, and this was a step up. After years of trying to find my fit, I knew Ingeus was for me. Even at the interview, I felt an affinity to the company values that’s stronger than ever four years in.” 

Embracing her role, Lyndsey drew on the experience of her teammates and undertook work-based training, including gaining a Lean Six Sigma yellow belt. She was promoted to Senior Employment Advisor in 2023 and now supervises four colleagues covering North Derbyshire. 

“There are always training opportunities at Ingeus,” adds Lyndsey, who works from home, with regular away-days with colleagues. “A recent leadership camp was hugely beneficial, but nothing tops the experience in our team. We have a very low turnover of staff and a strong culture of cooperation. I know I can pick up the phone to anyone for support. Ours is a safe space to think aloud and learn, which is great when no two days are the same. I’m very proud to be part of a team that straighten each other’s crowns.”    

Lyndsey enjoys the perks offered to all Ingeus employees, from medical cover to discount vouchers, but says it’s wellbeing where her workplace really comes into its own: 

“The conversation around menopause has been normalised at Ingeus and I know I can talk about it freely. We have access to specific wellbeing platforms and apps too which are brilliant. My favourite benefit though is our team’s Wellbeing for the Weekend hour on a Friday; specific time for self-care, to decompress and plan ahead for the weekend. 

“I love what I do and am immensely proud to be part of something that brings such fabulous outcomes for people – me included!”