Case Study

Better together

25 Nov 2024

Since its 2018 arrival in the UK, healthcare specialist The Better Health Generation (TBHG) has worked with Ingeus. With a shared determination to better health and employability outcomes for people who need it most, just how far can shared values take a commercial relationship? We talk to Andy Milne, Contract and Performance Director at TBHG to find out how this perfect pairing has delivered a six year success story.

From the potential of their participants, the talents of their team, and the partners it works with, Ingeus recognises a good thing when they see it. Which is why six years ago, Ingeus was the first prime provider in the UK to strike up a commercial relationship with The Better Health Generation – freshly established in the UK from Australian roots. After successfully delivering health advisory services to Ingeus Work and Health Programme participants in London, their Ingeus footprint quickly grew. TBHG now supports all of Ingeus’s prime employability programmes and, more recently, began delivering the Able Futures mental health support service to Ingeus participants across Scotland.

“Ingeus gives us the autonomy to do what we’re good at, delivering our part of a much bigger picture,” explains Andy. “As a relatively small company, we wouldn’t have access to the contracts we’re working on without Ingeus. They’ve enabled us to enter new markets and territories – employing a team of staff across Scotland for instance. They’ve also made introductions and forged connections for us with other organisations we’re now working with.”

With a synergy of purpose to enable better lives, it’s unsurprising that Ingeus and TBHG work seamlessly to support programme participants. Good news for the thousands of people benefiting from TBHG’s counselling, physiotherapy, mental and occupational health support.

Yet the benefits of working together are not just paying off for participants.

Andy continues: “Our Client and Triage Services team leader is undertaking accredited Lean Six Sigma training through the Ingeus Continuous Improvement Academy. To have that training funded and delivered by professionals that understand our industry will really benefit us.

“We’ve also had help from Ingeus to progress to the highest level of the Disability Confident Scheme. We’re now an accredited Disability Confident Leader, which reflects our commitments to inclusive recruitment and employment practices. Ingeus too is a DC Leader and offered advice and accreditation support – again for free. The help Ingeus offers us as a supply chain partner is amazing.”

So what does Andy feel is the secret to this success story?

“Ingeus trusts in us, there’s never a feeling of them breathing down our neck, just open communication at all levels. From our CEO’s onward, there’s consistent and supportive teamwork to deliver on our mission. It’s paying dividends for us as an organisation and means we can reach – and help – more and more people.