What does inclusion look like in everyday actions?
16 Sep 2025
As we celebrate
National Inclusion Week (15th to 21st September), we’re reminded that inclusion isn’t just a value we talk about, it’s a behaviour we live. It’s embedded in the everyday choices we make, the conversations we have, and the culture we create together. This year’s theme is ‘Now is the Time’, highlighting the continued need to push forward and move from intention to action.
The most powerful change often starts with the smallest actions and everyday behaviours. National Inclusion Week is an opportunity to celebrate inclusion and ensuring that everyone feels safe and respected.
So, what does inclusion look like in practice?
Listen actively and equitably
Make space for every voice. Inclusive listening means giving people room to speak without interruption, showing genuine interest in their ideas, and being mindful of who gets to speaks. It’s about listening to understand, not just to respond.
For example, in your next meeting, pause and ask, “Is there anyone who hasn’t had a chance to share yet?” Follow up with quieter colleagues after group discussions to invite their input in a way that suits them. It is important to make space for reflection before discussion, not everyone thinks best on the spot.
Create space for diverse contributions
Recognise that people contribute in different ways. Some colleagues thrive in group discussions, while others prefer written input or one-on-one conversations. Inclusion means offering multiple ways to engage and valuing all forms of contribution.
For example, before a brainstorming session it can be a good idea to send out prompts in advance, so people have time to reflect.
Use language that includes, not excludes
Be intentional with your words. Use inclusive language to avoid assumptions, respect identity, and ensure clarity for everyone. It’s about using terms that everyone understands and being mindful of how language can either welcome or alienate.
Respect people’s chosen names and pronouns, and model that respect in meetings and emails. One way to normalise inclusive practice is by adding pronouns to your email signature and encourage others to do the same.
Design for accessibility and flexibility
Inclusion means designing with everyone in mind, from physical spaces to digital tools and working arrangements. It’s about removing barriers before they appear and making purposeful decisions to ensure accessibility for all.
Accessibility should be built in from the outset, whether it is for planning meetings or events, or sharing communications, ask “Is this accessible to everyone?”. One way to support this by having an accessibility checklist to guide decision-making and ensure inclusion at every stage.
Challenge bias with curiosity and courage
Bias can be unconscious, but its impact is real. Take action to challenge stereotypes and assumptions, not with blame, but with curiosity and care.
If you hear something that feels exclusionary, respond with, “I know that wasn’t your intention, but can we talk about how that might be received differently?” This opens dialogue without defensiveness.
Recognise and celebrate everyone’s contributions
Inclusion thrives when people feel seen and valued. That means recognising effort, celebrating achievements, and ensuring appreciation is shared fairly across roles and levels.
In team updates or communications, highlight contributions from behind-the-scenes roles, support teams, and newer colleagues, not just client-facing or senior staff.
One way to do this could be to start meetings with a “shout-out” moment where anyone can recognise a colleague’s contribution, helping to build morale and reinforces a culture of appreciation.
Embed inclusion into decision-making
Make inclusion an everyday part of leadership. Inclusive organisations build inclusion into how decisions are made, from hiring and promotions to project planning and policy development.
Make it a habit to include diverse voices in steering groups, working parties, and feedback loops and make inclusion a checkpoint in every major decision.
Inclusion is everyone’s responsibility
Inclusion isn’t a job title or a department, it’s a shared commitment. It’s in the small, consistent actions that build trust, belonging, and equity.
This National Inclusion Week, let’s recommit to making inclusion part of our everyday culture - not just because it’s the right thing to do, but because it makes us stronger, smarter, and more connected.
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