Case Study

Huma's journey to the UK was a significant turning point in her life. Moving from Pakistan to Kings Heath in Birmingham as an adult, she faced numerous challenges. English was her second language, and her family's religious and cultural beliefs had always emphasised her role as a wife and homemaker over education or employment. This made catching up with her education particularly difficult. 

Despite these obstacles, Huma’s ultimate dream was becoming a Police Officer. However, she lacked the basic skills and qualifications needed for the job. The ongoing conflict with her family over her desire to work further strained her mental health, leading to anxiety and depression. 

Seeking support, Huma joined Work and Health Programme Pioneer. Delivered by Ingeus in the North West, Pioneer offers personalised employment support, helping to upskill and train with ongoing help whilst in-work. 

Unfortunately, Huma’s decision caused a further rift with her family, and she had no choice but to move out.

With the help of her Key Worker, Megan she was referred to Shelter, a local charity specialising in housing support and they were able to help her find independent accommodation where she felt safe. 

With a stable living situation, Huma began working on her personal development. Her Key Worker helped her build confidence and develop job-search skills. Recognising her long-term career goals, Huma secured a place on a fully-funded course to get her SIA Licence through a local training provider. Huma excelled in the training, and upon completion, she was offered a job in a combined Reception/Security Guard role at DMF Security.

Initially hired for 12 hours a week, her hours increased to 16 as she settled successfully into the role. 

To support her basic skills, Huma enrolled at Matthew Boulton College to gain GCSEs in English and Maths.

She balanced her studies with her job, demonstrating remarkable resilience and determination.  

Huma said: “My experience has been an incredibly rewarding. Throughout my journey, the advisors, Megan and later Larisa, provided exceptional support and guidance. Their assistance not only helped to build my confidence but also ensured I felt supported at every stage. Megan was there at the start of my journey, offering valuable insights and encouragement, and through the end of the programme, Larisa continued to offer unwavering support. I greatly appreciated their responsiveness and dedication, always being there whenever I needed assistance. This programme has truly been a transformative experience, and I am grateful for the invaluable help and encouragement.” 

Huma's story is one of perseverance and courage, showing that with the right support and determination, it is possible to achieve your goals and thrive in work.