Case Study

After struggling to find work for over a year, Newton was given a chance to meet with Safecrowds Group at a moment of perfect timing, leading to the start of his new employment journey. 

Newton’s first meeting with his Restart Advisor, Poonam, in Haringey coincided with Safecrowds' first recruitment event taking place that same day. Safecrowds is a leading security firm that has partnered with the Restart Scheme to help unemployed individuals find sustainable employment since September 2024.Newton said: “From our first meeting in my induction meeting with my Restart advisor, Poonam, she was very warm and welcoming, and I felt very at ease. I really enjoyed our face-to-face meetings as Poonam was very easy to talk to about my job search and the help and support she gave me was exceptional.” 

During the meeting, Poonam recalled Newton’s background in security and quickly arranged for him to attend the recruitment event. 

“I remember that afternoon I cycled to Restart in my casual clothes, and I was told of a potential interview with Safecrowds, so I quickly cycled back home and changed into my smart suit and cycled back in time for the interview which was a success. For this I'll be forever grateful for Restart and my motivator Advisor Poonam.” 

Newton successfully interviewed with Safecrowds, and they offered him employment starting the following week. 

During his induction week, it became clear that Newton was struggling with the shift booking technology as well as some of the newer security alarm systems. Safecrowds therefore offered additional support for Newton and created a ‘buddy system,’ enabling him to work alongside another security guard to build up his confidence and ability on the new systems he was unfamiliar with. 

Through the continued support of Safecrowds and his advisor, Newton’s confidence soared, and he has built up his knowledge and is now able to deliver his role effectively. 

Although the job search journey was tough at times for Newton, his Restart Advisor, Poonam was a constant source of positivity. 

“Poonam was always had words of encouragement. I will remember our little saying "we like good news", and this finally came in the form of Safecrowds.” 

Steve Faye, Chief Operating Officer at Safecrowds, said: “We understand that it isn’t always easy for anyone to come back into the workplace in a different environment and outside of their current routines, so we had to work flexibly with Newton, providing a platform of support and training to him whilst building on the assistance Ingeus had already afforded him. 

“We quickly noticed there were some gaps in Newton’s capabilities, but by investing in his development and training, we gave him the opportunity to show that he can be a conscientious, professional, and active member of our team. We all benefit from that approach and, as Newton’s confidence and experience grew, we started to see his performance level improve, and he really became a valuable addition to our team.”