Case Study

Jessica finds her calling

10 Sep 2025

With a healthcare university degree secured, Jessica’s future career might appear to have been all mapped out for her.

At the end of the course however, and following some part-time work in the health sector, she decided she wanted to do something different.

The only problem was she didn’t know what.

Referred to the Restart Scheme for tailored support to find a job she was helped to think outside the box by her Restart Advisor.

“We were looking at all sorts of roles and going through my transferable skills,” says the 22-year-old.
The Ingeus team had just entered a partnership with a major mobile and broadband provider in Birmingham, which offered a fast-track process to get Restart Scheme jobseekers into employment.

Recognising her strong communication skills and desire to work in a people-focused job, her Restart Advisor identified a role and suggested she apply for it.

She says: “I was offered an interview and Ingeus supported me with techniques and examples of the questions that might come up.

“After a phone interview I then met with one of the company’s managers and got a call the same day to be told I’d got the job.

“I was recruited as a Billing Service Guide, problem-solving for broadband customers over the phone, but after a while was looking to start a new chapter. I was interested in recruitment and was offered the chance to return to Ingeus to help inspire jobseekers to take the same opportunity that was offered to me.

“I was excited to share my own experience with other candidates. It was a nice feeling to go back as it’s where I started.”

However, when a Connections and Technical Guide opportunity came up Jessica decided to take another new career direction. She was encouraged to apply and got the job, which involves analysing connection queries in consultation with engineers.

She says: “I am learning many new skills and it’s a big building with lots of other teams so while I’m at an entry level in terms of analytical work I would love to progress in that area.”

The upskilled role gives Jessica more money but what also matters to her is the flexi working hours that allow her to make time for her busy life outside of work, as a guitarist in a gospel band as well as regular activities with her church.

She adds: “It’s a good company to work for – people are encouraged to progress.”

The support she received from her advisors through the Restart Scheme, which Ingeus delivers in the West Midlands on behalf of Serco, continues to serve her well.

Jessica says: “The advice I was given, such as how to prepare for an interview and typical questions, is still useful to me as I look to grow my career. That stuff has stayed with me.

“I would recommend the Restart Scheme. It’s all about your transferable skills and your personality, and the guys there really stretch your imagination! Nothing was off limits; they could make it happen.”