Case Study

When Kwesi joined Ingeus in 2019 he immediately sensed it was different from the rigid, disconnected IT roles he’d previously experienced. Six years on and that first impression has proved true, with opportunities to progress and take on leadership responsibilities alongside providing top quality IT services.  

 

“I’d worked in IT admin and processing roles before, but I rarely experienced the strong sense of team and purpose that I’ve found at Ingeus,” says Kwesi, whose hybrid role sees him split his workdays between Ingeus’ central Birmingham office and working from home.  

 

“Ingeus was different, I felt welcome and included from day one. IT may often sit behind the scenes, but here we’re recognised as an integral part of Ingeus’ mission to enable better lives – ever more so as we embrace new technologies to directly support our teams.  

 

“There’s a purpose-driven, people focused culture here that underpins everything, regardless of your role.” 

 

Kwesi quickly progressed from resolving colleagues’ IT issues as a first line support analyst, to solving more technically complex problems as a second line engineer, before stepping into a leadership role. Encouraged by his manager, he’s seized every opportunity to take on new responsibilities and secondments, culminating in his current position of Service Operations Manager. He has led technical teams, managed complex issues, and implemented improvements. Today, Kwesi works closely with colleagues to deliver reliable IT services that support Ingeus UK and its APM group companies across Europe. 

 

Kwesi reflects: “I’ve always been passionate about technology, but I also recognised the importance of strong leadership in delivering great service. I’ve been so supported and encouraged that it’s uncovered potential I never had the opportunity or confidence to explore before.” 

 

“I’ve had support both from my manager and inhouse leadership training, but mainly I’ve had the space to prove myself. Ingeus gave me the platform to develop those skills through trust, support, and training.” 

 

“I’ve been encouraged to progress from the start. It’s been such a rewarding journey and I’m proud to contribute to an organisation that believes in your potential and helps you realise it.”