Case Study

Making a difference is what Service Excellence Director Ossian says has driven his 24-year people career. Seeing the ripple effect of one good appointment helping an individual, which in turn helps families, communities, society, and the country, has motivated his transition from a frontline employment advisor, through to a variety of Ingeus leadership and senior management roles in the employability and justice teams. 

 

That progressive ripple has been a hallmark of his own career, 18 years of which have been spent at Ingeus. Working in the employability division as an advisor and team manager, Ossian gained valuable experience of launching and leading new contracts which he took to the justice division ten years ago. He now oversees all resources utilised by the team, from learning and development and quality and auditing; to supply chain partners and the business support team.   

 

“It may seem like quite a lucky career but in each role, I was laying the groundwork for the next one, even if I wasn’t sure what that might be,” says Ossian, who is 46 and lives with his family in Nottingham. “The nature of delivering contracts means there’s a timeline to everything. There’s often risk of redundancy in our sector, but equally there’s always something new in the pipeline. It’s important to develop practical and people management skills, to make connections with colleagues, and show an interest.   

 

“If you’re open to change and step into a space where you see an opportunity it’s recognised at Ingeus. Personally, I enjoy seeing contracts run from end to end, to see the difference we’ve made.” 

 

That inquisitive nature extends to home, where Ossian’s love of board games and Lego gels well with his three young children. He also finds time for another favourite activity – learning.  

 

Ossian signed up for an MBA in 2022 unaware at the time that his attention would soon be diverted by drastically different family matters: the arrival of his baby daughter and his mum’s terminal cancer diagnosis. 

 

“I completed the first module while my mum was very unwell,” recalls Ossian. “The support from Ingeus throughout was amazing. I had flexibility to work from home, or mum’s, and studying with the Open University meant the learning was remote and could be done at my own pace. It was tough but the support was there to get through it. 

 

“The previous year, Ingeus funded my Level 5 Diploma for Leaders and Managers. The step up to an MBA would have been much more daunting without having done that. I could see much from my MBA could be applied at work and that it would help me add more value once I completed it – which I did in 2025.” 

 

When it comes to being curious, doing more, and being ever resilient, Ossian ticks all the boxes. If you too are a ‘go to’, ‘can do’, ‘sure thing’ person, then a career at Ingeus sounds like just the path for you: