Case Study

Anita finds a healthy balance

21 Aug 2025

Anita is a physiotherapist who works for Ingeus in London as a Work Capability Assessment (WCA) functional assessor. The purpose of these assessments is to understand how a person’s health condition or disability affects their daily life.

Anita has been a WCA functional assessor since 2017 and transferred to Ingeus’ Health Assessment Advisory Service (HAAS) in September 2024. She has experience as a clinical standards lead, mental function champion, auditor and trainer working at Marylebone Assessment Centre.

As a mum to a young child, Anita has found working with Ingeus to be an extremely positive experience because it gives her the flexibility she needs, as well as the opportunity to progress her career. “It’s a really nice role because it is quite varied, there are lots of different aspects to it,” says Anita. “I do the functional assessments over video, which accommodates hybrid working, it’s been really good for a work-life balance. I have a one-year-old so it is great to have that flexibility.”

She adds: “I have been very fortunate with Ingeus. When I came back from maternity leave I thought my career would come to a standstill as I had to go part-time. However, I have since been fortunate to have a lot of opportunities.

“I’ve recently started a new role within the customer relations team, dealing with complaints and clinical incidents, and it’s really good to have a new string to my bow. I still have the opportunity for development despite going part-time and it’s good that Ingeus supports that, it’s really positive for working mums who want to progress with their career. I don’t know many other companies who offer that, I think it’s quite unique.”

Anita has plenty of expertise in clinical healthcare, having worked as a musculo-skeletal physiotherapist for the NHS and privately, as well as being a research physiotherapist.

So, what does a typical day’s work at Ingeus involve for Anita? She says: “Some days, I will do some assessments in the morning and complete audits in the afternoon and other days I will look at clinical incidents and complaints.”

How is working for Ingeus different to a career in the NHS? “The pressures are different, as are the targets we work towards, but I think those skills we gain working in a corporate environment give a nice foundation to move into other areas,” says Anita.

“I was working purely clinically with the NHS but now I am picking up transferable skills and that is a huge benefit because it allows me to progress my career. I really enjoyed my time with the NHS but I feel Ingeus has a much wider scope as it gives you the chance to develop other skills.”